Support tickets
Overview
Section titled “Overview”Signed-in users can open account-level support tickets (not tied to a single business). Use Support in the sidebar: My tickets lists your conversations; you can create a ticket with a subject and message, then continue the thread on the ticket page.
Plans and response priority
Section titled “Plans and response priority”Standard and priority support are tied to your subscription plan (see Subscription → Compare plans in the app). The comparison table shows which level applies to each paid tier. Your ticket stores the support level at creation so operators can sort and prioritise fairly.
You receive email when a ticket is created, when support replies, and when the status changes (for example resolved or closed). Internal notes from staff are never emailed to you and are not visible in your customer view.
Admins
Section titled “Admins”Platform admin users have a Tickets queue with search, filters, sorting, and ticket detail (replies, internal notes, status changes, soft delete).